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Frequently Asked Questions

Find quick answers to common questions about our services and policies.


We provide a wide range of vehicles including cars, SUVs, buses, and trucks for both individual and corporate use. .

You can book directly on our website (www.ngride.com), via our mobile app, or by contacting our customer service team.

Yes. You can choose between self-drive and chauffeur-driven options.  

Absolutely. NG-Ride specializes in both short-term rentals and long-term corporate leasing for companies.

For individuals – a valid driver’s license, means of identification (National ID, Passport, or Voter’s Card), and proof of address. For companies – a letter of request on company letterhead, plus driver details.  

Yes. Renters must be at least 21 years old for cars and 25 years old for SUVs, buses, or trucks. 

For long-term rentals and high-value vehicles, a guarantor may be required.

Pricing is based on vehicle type, rental duration (daily, weekly, monthly), and mileage. Special corporate rates are available for bulk contracts.  

We accept bank transfers, debit/credit cards, and corporate invoicing for registered clients.

Yes. Extensions are possible by contacting our support team at least 24 hours before your contract ends.

Yes, all our vehicles come with comprehensive insurance.

Contact our 24/7 support team immediately. We will provide roadside assistance or a replacement vehicle as quickly as possible.  

Yes, our vehicles can be used nationwide. Inter-state trips must be declared at booking for insurance purposes.  

Yes. We offer dedicated buses with drivers for staff transportation on daily or contractual terms.

Yes. We supply trucks for haulage and corporate distribution contracts, tailored to client needs.  

NG-Ride operates 10A Poroku Layout, Off Chevron Drive, Lekki Lagos.

Contact customer service immediately with vehicle details. We will assist in recovering your items.

Have a question not answered here? Feel free to reach out to us anytime – we’re here to help!

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